Refund Policy
At MistyLochView, we take pride in the quality of the food and service we provide. Our refund policy has been established to ensure that our customers have a clear and fair opportunity to seek refunds where applicable. If you're not satisfied with your purchase from mistylochview.site, please review the following policy.
Return Procedures
In the unlikely event that you are unhappy with your order, please take the following steps:
- Contact us immediately upon noticing any dissatisfaction with your order. You can reach our customer support team at +44 20 7946 0958.
- Provide a clear explanation of the issue, and if possible, attach photographic evidence. This helps us to understand the problem and prevent future occurrences.
- Wait for our customer support to provide you with instructions on how to proceed. They may offer a replacement, store credit, or a refund, depending on the individual case.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The complaint must be made within 24 hours of the delivery or pick-up time.
- Food must not be consumed for more than a reasonable amount sufficient enough to evaluate the quality (e.g., a few bites).
- Any discrepancies such as missing items or incorrect items must be reported within the same timeframe.
Refund Process
Once your refund request is received, our team will inspect the issue and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Non-returnable/Non-refundable items:
- Customized orders that are made to specific customer preferences.
- Gift cards.
- Any item not in its original condition or is damaged not due to our error.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your bank or credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at +44 20 7946 0958.
Sale Items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, send us an email at [[customer_service_email]] and send your item to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Shipping
To return your product, you should mail it to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information
For more information about our refund policy or if you have any queries, feel free to reach us at +44 20 7946 0958 or visit our website at mistylochview.site.
Last Updated: March 1, 2023